It’s Here – Holiday Shopping Time….

Now is the time of year when all Customer Service Representatives need to take a collective deep breathe and charge full speed ahead.  This is the time where you can truly shine!  It is my true belief that if you put forth effort and kindness – it will be returned.

Now, I’m not naive enough to think that you won’t encounter that one person who ruins your entire day or your entire week – trust me I’ve met that person too! But, I also choose to be the one to rise above and treat that customer with respect and dignity no matter what.

Why you ask?  Because that’s how I EXPECT and DEMAND to be treated.  If I expect that level of service – I better be able to provide others with the same level when I’m in charge.

Spreading Joy




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