Now is the time of year when all Customer Service Representatives need to take a collective deep breathe and charge full speed ahead. This is the time where you can truly shine! It is my true belief that if you put forth effort and kindness – it will be returned.
Now, I’m not naive enough to think that you won’t encounter that one person who ruins your entire day or your entire week – trust me I’ve met that person too! But, I also choose to be the one to rise above and treat that customer with respect and dignity no matter what.
Why you ask? Because that’s how I EXPECT and DEMAND to be treated. If I expect that level of service – I better be able to provide others with the same level when I’m in charge.