Merry Christmas from Me to You!

2015 Christmas Tree

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15 Steps for Eminent Customer Service During the Holidays

 

How can we maintain our own sanity during the busiest shopping time of the year?  Here are 15 steps to help guide you during the holiday season.

  1. Breathe – take a deep breath and prepare yourself for the day at hand.   Remember ONE DAY AT A TIME!
  1. Plan Ahead – Sometimes taking a few minutes to prepare yourself and plan the tasks at hand  – is worth its weight in silver and gold!
  1. Be Flexible – Everyone who walks in – needs something different!
  1. Put Customers 1st – They chose to visit your establishment – honor their choice and embrace it!
  1. Focus on Customers not Sales – sounds backwards right?  Focusing on the individual will be profitable in the long run!
  1. Just Say Hello – A warm hello from a stranger will always make someone else smile!
  1. Make Your Customer Smile – Feeling welcomed and wanted will make that customer a repeat and loyal customer!
  1. Put Yourself in Their Shoes – Easy to do, if you choose to!
  1. Be Fast and Friendly – this will always bring your customer back again and again!
  2. Be Extra Patient– it’s the time of year when patience seems to run short for EVERYONE – remind yourself over and over to be patient!
  1. Keep Calm and Maintain a Positive Attitude – the best way to help your customer is to showcase a calm and positive demeanor at all times!
  1. Train Temporary Employees– nothing ruins customer service faster than one employee telling a customer one thing and another employee telling them something completely different! Everyone has to be on the same page at all times!
  1. Add Something Extra to Delight Customers– everyone likes to feel appreciated and you can show your customers appreciation by giving them a small token of your gratitude.  Nothing extravagant – a small candy cane or small gift!
  1. Have Fun– nothing makes the day drag on more than dreading your job and dreading the work at hand!
  1. BE THE EXAMPLE– Show your customers WHY they chose you and WHY they continue to return to your establishment!

Following these few simple steps on a daily basis will make your days easier and will remind your customers why they choose YOU!

It’s Here – Holiday Shopping Time….

Now is the time of year when all Customer Service Representatives need to take a collective deep breathe and charge full speed ahead.  This is the time where you can truly shine!  It is my true belief that if you put forth effort and kindness – it will be returned.

Now, I’m not naive enough to think that you won’t encounter that one person who ruins your entire day or your entire week – trust me I’ve met that person too! But, I also choose to be the one to rise above and treat that customer with respect and dignity no matter what.

Why you ask?  Because that’s how I EXPECT and DEMAND to be treated.  If I expect that level of service – I better be able to provide others with the same level when I’m in charge.

Spreading Joy